This Return Policy applies only to products purchased directly from SEACRET Spa through either SEACRETSpa.com or over the phone through Customer Service. SEACRET Spa does not provide refunds or returns with respect to products purchased from vendors in malls or elsewhere. In the event that you purchased your SEACRET products from one of our vendors, you will need to contact the vendor directly regarding its return policy. Please note that SEACRET Spa does not operate retail locations. Refunds and/or exchanges for any product purchased through a retail location must be handled directly with that location and will be subject to their specific policies.
If you would like to return a product purchased directly from SEACRET Spa, please call Customer Service at 1-877-358-8126 to issue a Returned Goods Authorization (RGA) receipt. To ensure proper handling at our facility, you are required to include the RGA receipt with your returned product.
For products purchased directly from SEACRET Spa, simply return your unused product to our distribution center within 30 days of the date of purchase in its original, unopened condition and packaging, along with the original purchase receipt and the RGA receipt. We will issue a full refund for the purchase price of the product. You are responsible for the costs of shipping your unused product to us. We will be happy to exchange any product in its original, unopened condition and packaging for another product, shipping costs may apply.
Given the cosmetic nature of our products, we do not provide refunds or returns for opened or used products. As our business is based on honesty and integrity, we appreciate and expect the same from our customers.
As stated above, the buyer is responsible for all shipping costs on refunds or returns. If you merely wish to exchange your product for another SEACRET product, SEACRET Spa will pay the shipping costs for the new product.
Please note that it takes between 30 and 60 days for us to process refunds. After the process is completed, we will issue a check via mail.
If your online order from SeacretSpa.com contained incorrect or damaged products, or if products were missing, please contact our customer care experts directly at 1-877-358-8126.